Shipping & Returns

 

DULWICH HAMLET SUPPORTERS’ TRUST

***COVID-19 and Shipping and Delivery times***

We are working closely with our online provider to ensure the Government guidelines are followed while processing your orders. Due to the strict social distancing measures, they've put in place at their warehouse, we expect there be some delays to deliveries.

Orders are despatched via Royal Mail and more info about their delivery changes can be found here:

https://www.royalmail.com/d8/coronavirus-protection

 

CONTACT

*We aim to get back to you within 24 hours during Monday-Friday office hours, but please remember the trust email addresses are looked after by volunteers so this can sometimes take longer*

For technical website questions please contact admin@dhst.org.uk

For questions about an order you are placing, have placed or have received contact chris@purplepromotions.co.uk

For any other questions or comments about the shop and our products contact merch@dhst.co.uk

For general questions about the trust contact info@dhst.org.uk

SHIPPING

1. DESTINATIONS

We currently ship to the UK, Western Europe (including Scandinavia), US, Canada, Australia and New Zealand. For other countries please get in touch and we can see what we can do.

2. SHIPPING NOTIFICATION AND DELIVERY

18 March 2020 - Due to the COVID-19 pandemic and government restrictions shipping may temporarily take a bit longer, so please allow up to a week for delivery for UK orders.

We aim to post any UK order the same day if received before 14:00 Monday-Friday and you will get an email update when your order has been shipped. Please allow 2-3 days for delivery. In busy periods (Christmas, Cup Runs) we can take longer to ship your order, but will do our best to advise on the website.

International orders will take a little longer but should be with you in about a week. Please feel free to contact chris@purplepromotions.co.uk if you have any questions before ordering.

3. RATES

We charge flat rate delivery for all orders that are not exclusively virtual items like Coach Tickets or limited editions for collection only from the Megacontainer on Match Days.

Zone Rate
UK

GBP 4

Western Europe GBP 19
USA, Canada, Australia, New Zealand

GBP 22

 

 

RETURNS

1. OUR RETURNS POLICY

Items must be returned within 14 days. This period begins from the day you receive your order.
 
2. FAULTY GOODS
If you find fault with any of the goods you have purchased then you may return them to us.
If you purchased items via our online shop then you will need to return to our supplier Purple Promotions at the address below:

The Purple Company
Unit 1 Hennock Court
Hennock Road East
Marsh Barton Ind. Estate
Exeter
EX2 8RU

If you purchased goods at our shop at Dulwich Hamlet FC then you may return them to us on a match day or by emailing us at merch@dhst.org.uk

Please do not use any faulty items after finding the fault, or we may not be able to provide a refund. We will endeavour to replace the goods within seven days, or if returned to the shop at Dulwich Hamlet FC then we will replace them immediately if in stock.
If we are unable to replace the goods or provide you with a suitable alternative, we will offer you a refund (see refunds).
 
3. EXCHANGE OF GOODS
If you are not happy with the goods you have bought or an item of clothing is the wrong size, please get in touch with our supplier, Purple at chris@purplepromotions.co.uk (if purchased online) or at merch@dhst.org.uk if purchased at our shop at Dulwich Hamlet FC.
 
We cannot exchange goods:
- after 14 days from the date of purchase.
- after an item has been worn.
- after an item has been taken out of its original packaging (this does not apply to clothing).

In the case of goods purchased online, you will have to return it to our distributor at your own cost, we will not be able to refund the postage and any replacements sent out will be subjected to further postage charges.
 
4. REFUNDS
In the event of us refunding your faulty or unwanted purchases we will refund your online account used to make payment within 14 days from the date we receive the goods back.

Any items bought from the shop at Dulwich Hamlet FC will be refunded in cash if you originally paid by cash or by card if you bought the items by credit/debit card. Please note we cannot refund card payments in cash.

 

Dulwich Hamlet Supporters’ Trust. October 2020.